College Bank online question and answer session

On Thursday 1st October between 5pm and 6pm, our team are hosting an online question and answer session on fire safety for residents in College Bank. This follows our letter of 8th September outlining the additional safety measures we have put in place after our recent fire risk assessments. Our top priority remains the safety of residents.

The session will be held on our main RBH Facebook page. You will be able to post any questions or comments on a dedicated post from 4pm, and our team will be on hand from 5pm until 6pm to respond to questions from residents. You can also email us your questions in advance to collegebank@rbh.org.uk – please make it clear in your email that your question is for the online Q&A.

On Friday 2nd October, we will post a summary of the discussion and all the questions and answers on our town centre website and we will share the link on our social media.

If you would like to speak individually with a member of the RBH team, please email us on collegebank@rbh.org.uk or call us on Freephone 0800 027 7769.

Our submission to the Council’s scrutiny committee

Following our letter to all tenants in College Bank on 8th September, our focus remains on our residents and their safety. We will continue to keep all residents fully updated and the latest information is available on this website.

Click here to download a copy of a statement which we have sent to the Council’s Communities, Regeneration, and Environment Overview and Scrutiny Committee ahead of their meeting on 24th September 2020.

Abbeydale Ramp

You may be aware that the ramp at the side of Abbeydale block has not been in use for a number of months.

Since its closure, it has become a target for anti-social behaviour and extensive damage has been caused to the floor panels. RBH have therefore taken the decision to dismantle and remove the ramp for health and safety reasons.

This work is due to commence on Monday 7th September and should take two weeks to complete. The area will be fenced off and monitored by CCTV whilst the contractors are on site.

We will ensure that any disruption to local residents is kept to a minimum. If you need to speak to a member of the regeneration team about any aspect of this planned works, please email towncentre.regen@rbh.org.uk or Freephone 0800 027 7769 (option 7).

Community Together newsletter: Summer 2020

This week, residents will receive their summer edition of “Community Together” – our newsletter for local residents in College Bank and Lower Falinge. You can download a PDF and plain text versions of the newsletter below. This edition includes:

  • An update on new homes, and plans for refurbishment
  • The latest news from our New Pioneers Programme
  • Information about our town centre lockdown survey
  • How tenants and employees have worked together to support each other during the pandemic

Download your copy of “Community Together” now:

Our caretaking service standards in College Bank and Lower Falinge

A number of residents have asked us about the caretaking service provided by our Neighbourhood Environment Team.

We set our how our team operates – and how we respond to reports from residents – in our service standards:

If you need to draw something to the attention of our Neighbourhood Environment Team, please e-mail us on customerexperience@rbh.org.uk or call us on Freephone 0800 027 7769.