Our caretaking service standards in College Bank and Lower Falinge

A number of residents have asked us about the caretaking service provided by our Neighbourhood Environment Team.

We set our how our team operates – and how we respond to reports from residents – in our service standards:

If you need to draw something to the attention of our Neighbourhood Environment Team, please e-mail us on customerexperience@rbh.org.uk or call us on Freephone 0800 027 7769.

Survey work in the Underwood block

In the summer of 2017, RBH set out long term proposals for improving the quality and mix of homes in College Bank and Lower Falinge. These proposals included four blocks at College Bank which would be demolished as part of the redevelopment (Mitchell Hey, Dunkirk Rise, Tentercroft and Town Mill Brow) and three blocks at College Bank for which we said we would explore the options for refurbishment and modernisation (Underwood, Holland Rise, and Mardyke).

We have been working hard since then to take our proposals in the town centre forward. We are now at a point where we need some more detailed technical information to inform the refurbishment and modernisation of the three blocks so that we can progress these options in more detail with the community. In order for us to do this, we need to undertake some further technical survey work and this work will be carried out in Underwood on Wednesday 8th, Thursday 9th and Friday 10th July between 8.30am and 5.30pm.

Last week we wrote to all residents in Underwood to let them know about the survey work. If you would like to know more about the work, click here to download a copy of the text of our letter to Underwood residents.